Aldi is rolling out self-service checkouts across its stores, following Coles and Woolworths, in an effort to improve speed and convenience. While retailers claim self-checkouts haven’t led to job losses, concerns remain about customer service and surveillance, especially for older shoppers and those needing assistance. RetailOasis co-director Trent Rigby notes that Australia is “close to reaching a tipping point” between self-service and staffed checkouts, with retailers trying to balance efficiency with customer experience. Some argue self-checkouts feel "off brand" for Aldi, known for its quirky and personal shopping experience. The debate continues over whether self-service enhances convenience or compromises customer service and retail jobs. Read the full article here.