SMH: Are you being served? Aldi follows Coles, Woolworths into self-service checkouts

Aldi is rolling out self-service checkouts nationwide, following Coles and Woolworths. While retailers highlight speed and efficiency, concerns remain about customer service and surveillance. RetailOasis co-director Trent Rigby says Australia is “close to reaching a tipping point” between self-service and staffed checkouts. The shift raises questions about balancing convenience with the personal touch shoppers still value.