Coles’ new $400M automated fulfilment centre in Melbourne uses AI, 700 robots, and advanced logistics to process up to 10,000 daily online grocery orders with speed and accuracy. This cutting-edge facility reduces store congestion, enhances delivery efficiency, and highlights the growing role of automation in retail. Experts predict further disruption as competitors like Amazon eye the fresh food market.

The ACCC is taking legal action against Coles and Woolworths over misleading discount tactics, including “illusory discounts” and shrinkflation. Shoppers report price hikes before fake sales, while store layouts and signage manipulate spending. Emma Easton from RetailOasis warns, “Shrinkflation really is another form of hidden inflation.” As trust declines, Aldi gains market share.

Aldi is rolling out self-service checkouts nationwide, following Coles and Woolworths. While retailers highlight speed and efficiency, concerns remain about customer service and surveillance. RetailOasis co-director Trent Rigby says Australia is “close to reaching a tipping point” between self-service and staffed checkouts. The shift raises questions about balancing convenience with the personal touch shoppers still value.

In this article that appeared in ‘The Sydney Morning Herald’ where we talk about the rise of prices in Australian supermarkets + the introduction of bulk buying.