Retailers in Australia should soon be seeing the benefits of the federal government’s recently announced Small Business and Family Enterprise Ombudsman.

Federal Minister for Small Business Bruce Billson revealed the details of the proposed ombudsman in a discussion paper released this week (April 30). The key responsibilities of the ombudsman will include performing as an advocate for small businesses, contributing to the development of relevant laws and regulations and acting as a single point of entry for information and assistance.

A number of industry-leading bodies have spoken out about the positive effects this ombudsman is expected to bring to retailers across Australia.

Australian Chamber of Commerce and Industry Chief Operating Officer John Osborn explained how the government’s plan to award the ombudsman with “stronger powers” will benefit small business.

“The absence of a small business ombudsman with teeth has been a frustration to small business people for a long time,” he said.

Additionally, the Australian Retailers Association (ARA) has congratulated the federal government on taking the first step towards delivering this important ombudsman to the industry.

“It has always been a struggle for time-poor small businesses to know exactly where to go for assistance,” ARA Executive Director Russell Zimmerman expressed.

“We commend the government’s vision of establishing a single entry point for small businesses and hope that this initiative will indeed make life easier for retailers wanting to find out information about services and programmes.”

Mr Zimmerman believes the ombudsman will give Australian retailers the “best chance of success” by minimising administrative burden and improving dispute resolutions.

“We were also pleased to hear that the ombudsman will minimise compliance burdens and reduce red tape so that government can get out of the way and let small businesses get on with their job,” he said.

While the creation of a small business ombudsman should be beneficial for all Australian retailers, it is still crucial to ensure you understand the regulations and legislation in your industry to maintain compliance. If you’re unsure how the ombudsman will affect your business, get in touch with one of the retail consultants at Retail Oasis today.

Author Pippa Kulmar

More posts by Pippa Kulmar

Leave a Reply